The Consumer Assurance Program, one of many benefits offered to my GM Partner Perks Program participants, is another way to let your customers know how much you stand behind the parts used in your shop.

If a customer needs a replacement for any part* manufactured by GM Genuine Parts or ACDelco parts within 24 months of the original installation, it’s covered at no additional charge to them through the program’s limited labor compensation benefit. Additionally, any shop participating in the my GM Partner Perks Program will be compensated for the replacement, regardless of whether the part was originally installed at its location. If the customer experiences a manufacturer’s defect within the limited parts warranty of up to 24 months and is more than 25 miles from their original my GM Partner Perks facility, they can visit another shop for a replacement at no cost, with a reimbursement given to the shop, regardless of program membership.

The Consumer Assurance Program covers a manufacturer’s defect on any GM Genuine, ACDelco, Buick, Chevrolet, GMC or Cadillac part within 24 months of installation. Coverage is dependent on normal use of the vehicle and completion of all reasonable and necessary maintenance.

For additional details regarding coverage — as well as instructions for the claims process — see the my GM Partner Perks Handbook on the program website,

*Coverage applies to light-duty vehicles only. Contact 800-ACDelco (800-223-3526), Prompt 3, then Prompt 2, for full details.