Right Part. Right Price. Right Time. Two Washington–based customers tell us why they use GM Parts first.
Mention the Pacific Northwest, and images of lush forests, high mountains, and fresh air probably come to mind. But to complete this picture, you need to add lots of Genuine GM Parts. That’s the environment of two long-time, successful Washington state repairers. When something automotive needs replaced, they turn first to factory parts.
Erich Bockelie is the co-owner of KC Martin Automotive, a two-location, 70-year-old business based in Lynnwood. He heads up KC Martin Transmission where his repair philosophy is simple: “We try to put back on the exact kind of part that came off the vehicle.”
“We always request GM Parts before going to the aftermarket,” he says. With Genuine GM Parts, Bockelie says his shop gets a “quality part specifically designed for the vehicle –and one we can put our trust in.”
That trust extends to his local GM Parts Dealer whom he can count on in most cases to get all the parts he needs the same day they’re ordered.
Further, when it’s time for GM to cover a warrantied repair, Bockelie says he’s compensated quickly and with no hassles. “When you find someone you’re glad to business with, you stick with them,” he explains. “That’s also how I want customers to feel about my business.” Indeed, Bockelie says his customers have benefited time and again from his close relationship with his GM Parts Dealer.
In one particularly memorable occasion, a vacationing family arrived at his doors needing a new transmission. Bockelie said he was able to do the work the same day thanks to a series of smooth,
“We put in the order and had the old transmission off when the delivery driver got here. We pulled the new transmission from its box (put the old one in its place), installed the new transmission and had these folks back on the road soon after,” Bockelie says. “That’s what it’s like working with my GM Parts Dealer.”
Eric Stroh, owner of Stroh’s Automotive in nearby Tacoma, has the same regards for GM Parts. His shop makes using them a “priority” on GM vehicles, which are popular in the area. His shop
performs a full range of powertrain services and has installed its share of GM crate engines. “It comes down to quality,” he says.
“We can put a part on a vehicle that we have a lot of confidence in. They’ve proven themselves,” he adds. Stroh also notes that Genuine GM Parts come with warranties that are fair to both the vehicle owner and the installer.
“Genuine GM Parts offer a 36 month/100,000 mile limited warranty (whichever comes first) on engines and automatic transmissions,” he says. “And, the warranty covers both the part and the
shops labor. Plus, the warranty is transferable.” Stroh says the service he gets from his GM Dealer similarly is second to none.
“It’s great working with a partner truly interested in catering to the independent shop market,” he says. “We consistently get the right part at the right price at the right time.”
Isn’t it time you got the same deal? Call your Genuine GM Parts dealer today.
Category: The Business of Repairs